ace44 Terms and Conditions

1. General Terms and Conditions

ace44 is an online gaming and betting platform that provides players in Bangladesh with live casino, slot games, sports betting, fishing games and many other entertainment gaming experiences.

These terms and conditions form a legal agreement between ace44 and users of the platform. By accessing or using the ace44 platform, you acknowledge that you are bound by these terms.

1.1 Definitions

Definitions of some important terms used in this document are given below:

• "Platform" refers to the ace44 website, app and all related services.
• "User" or "Player" refers to any registered account holder.
• "Wallet" refers to the user's virtual fund account on the platform.
• "Bonus" refers to any promotional credit or offer provided by ace44.
• "Wagering Requirement" refers to the condition of completing a specified amount of betting before a bonus can be withdrawn.

1.2 Applicable Law

ace44 operates in compliance with all applicable international gaming regulations. These terms and conditions are governed by applicable law for purposes of interpretation.

2. Account Registration and Eligibility

2.1 Age Requirement

To register on the ace44 platform and play games, users must be 21 years of age or older. Minors are strictly prohibited from opening an account and playing games on this platform.

2.2 One Account Rule

Each individual may open only one ace44 account. Opening or using more than one account in the same person's name is prohibited. If members of the same household use the same device or internet connection, they must notify ace44 support separately.

2.3 Registration Information

It is mandatory to provide accurate and complete information at the time of account registration. Providing false information may result in account termination and any funds in the account may be forfeited. The following information will be required for registration:

• Full name (as per national identity card)
• Date of birth
• Active mobile number
• Preferred payment method (bKash, Nagad or Rocket)

3. Account Security and Responsibility

It is your responsibility to keep your ace44 account password and login details completely confidential. Notify ace44 support immediately of any unauthorized access to your account.

3.1 Password Protection

• Do not share your password with anyone.
• Avoid using easily guessable passwords.
• Change your password regularly.
• Always log out after logging in on a public device.

3.2 Responsibility for Account Activity

You are responsible for all activity conducted from your account. ace44 will not be liable for any loss resulting from use of your account by a third party.

4. Deposit and Withdrawal Policy

4.1 Deposit Rules

The ace44 platform currently supports three payment methods: bKash, Nagad and Rocket. The minimum deposit amount for any method is ৳300 (three hundred taka).

• Deposited funds are generally credited to the account instantly.
• If you experience a payment issue, contact support via live chat.
• The mobile number used to make the deposit must match the number registered on the account.

4.2 Withdrawal Rules

The minimum withdrawal amount for any method is ৳800 (eight hundred taka). A successful withdrawal generally takes 10 to 45 minutes to complete.

• Account verification must be completed before submitting a withdrawal request.
• Withdrawals may be restricted until bonus wagering requirements are met.
• ace44 reserves the right to carry out additional verification for suspicious withdrawals.
• Withdrawals can only be made to a payment account registered in your own name.

4.3 Currency

All transactions on the ace44 platform are conducted in Bangladeshi Taka (BDT / ৳).

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

ace44 offers new members a 120% first-deposit bonus of up to ৳10,000. The following conditions must be met to receive this bonus:

• A minimum deposit of ৳300 is required to qualify for the bonus.
• A 25x wagering requirement must be met before the bonus amount can be withdrawn.
• The welcome bonus applies only once per account.
• There may be a specific time limit for claiming the bonus.

5.2 General Bonus Rules

• ace44 reserves the right to withdraw, modify or cancel any bonus.
• If evidence of bonus abuse or manipulation is found, the bonus will be cancelled.
• Multiple bonuses cannot be claimed at the same time unless the promotion terms explicitly allow it.
• VIP members will receive special cashback and promotional benefits.

5.3 VIP Program

The ace44 VIP program has four tiers, each offering weekly cashback benefits:

• Bronze: up to 0.4% weekly cashback
• Silver: up to 0.8% weekly cashback
• Gold: up to 1.1% weekly cashback
• Platinum: up to 1.5% weekly cashback

Players can advance to higher VIP tiers based on their gaming activity and loyalty.

6. Gaming Rules

All games operated on the ace44 platform are powered by software from certified and independent game providers (Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Ezugi, NetEnt, Microgaming and others).

6.1 Fair Play

• The outcome of all games is determined through random number generator (RNG) technology.
• ace44 conducts regular game audits to ensure fair play.
• If technical errors are found in the outcome of a game, ace44 may void that round.

6.2 Technical Issues

If a game is interrupted due to a server error, internet disconnection or other technical issue, ace44 will review the relevant round and make a decision. The game server record will be treated as the definitive information.

7. Prohibited Activities

The following activities are strictly prohibited on the ace44 platform and may result in account termination:

• Claiming bonuses or rewards through fraudulent or dishonest means.
• Creating or operating multiple accounts.
• Using automated bots, scripts or other technical methods.
• Using another player's account or identity.
• Participating in money laundering or illegal financial activities.
• Threatening, harassing or behaving abusively toward ace44 staff.
• Attempting to bypass the platform's security measures.
• Intentionally exploiting game errors or vulnerabilities.

8. Account Suspension and Termination

8.1 Suspension by ace44

ace44 may immediately suspend or terminate any account in the following circumstances:

• Violation of these terms and conditions
• Providing false information or identity fraud
• Suspicious or fraudulent financial activity
• Use of an account by a minor
• Bonus abuse or manipulation

8.2 Closure by User

You may request closure of your account at any time by contacting ace44 support. You will be given the opportunity to withdraw any eligible balance before the account is closed.

9. Limitation of Liability

ace44 bears no liability for the following:

• A game being interrupted due to internet disconnection.
• Service disruption caused by technical issues from a third-party provider.
• Loss resulting from a user sharing their own login details with another person.
• If the service is unavailable due to external causes such as a cyberattack or natural disaster.

ace44 always strives to ensure the quality and reliability of its platform and resolves any technical issues promptly.

10. Privacy & Data Protection

ace44 places the highest importance on protecting users' personal information. Details on how your personal data is collected, stored, and used can be found in our Privacy Policy.

• All personal information is protected by SSL encryption.
• Your information will never be sold to third parties.
• Your data is used only to provide necessary services and to meet legal obligations.

11. Responsible Gaming

ace44 prioritizes responsible gaming. Gaming is a form of entertainment — not a source of income. ace44 offers the following tools to protect users:

• Option to set deposit limits
• Voluntary cooling-off (temporary break) option
• Self-exclusion option
• 24/7 support and guidance

If you feel that gaming is having a negative impact on your life, please contact ace44 support or read our Responsible Gaming Guidelines.

12. Changes to Terms

ace44 reserves the right to change, amend, or update these terms and conditions at any time. In the case of significant changes, users will be notified via their registered mobile number or through the platform.

Continued use of the platform after any changes means you have accepted the revised terms and conditions. The date of the latest update will always be displayed at the top of this page. It is therefore in your own interest to visit this page regularly.

13. Contact & Support

If you have any questions or complaints regarding these terms and conditions, please contact the ace44 support team:

• Live Chat: 24/7 support available in Bengali
• Email: [email protected]

The ace44 support team is always ready to assist with any issue or query.