ace44 Privacy Policy
Your personal information at ace44 is kept with the highest level of protection. This policy explains how we collect, use, and store your data.
About This Policy
ace44 ("we", "our", "platform") operates a safe and reliable online casino and betting platform for players in Bangladesh. Protecting the privacy of ace44 members is one of our highest priorities. This privacy policy ("policy") describes how we collect, use, store, and protect the personal information of users of our website ace44.cam ("site").
By using the ace44 site or by using our services, you are considered to have given your consent to the terms of this privacy policy. Please read this policy carefully.
This policy applies only to services operated under the ace44.cam domain. ace44 is not responsible for the privacy policies of third-party websites or services.
What Information We Collect
ace44 collects various types of information to provide services to its members. The information listed below may be collected during registration and use of our platform:
1.1 Information Provided Directly
- Full name and date of birth (for age verification — only persons aged 21 or above are permitted)
- Email address and mobile number
- Residential address and nationality
- Identity document details (national ID card, passport — as part of KYC verification)
- Payment-related information (bKash, Nagad, Rocket account numbers)
- Login credentials (username and encrypted password)
1.2 Automatically Collected Information
- IP address and device identification information
- Browser type, operating system, and language settings
- Date, time, and duration of visits to the site
- Which pages were viewed and which links were clicked
- Data collected through cookies and similar tracking technologies
- Gaming activity logs and transaction history
1.3 Information Received from Third Parties
- Transaction verification information from payment processors
- Data received from fraud prevention and identity verification services
- Information received from government authorities in compliance with applicable law
How We Use Information
ace44 uses the information collected for the following purposes:
2.1 Account and Service Management
- Creating, verifying, and managing your account at ace44
- Completing the age verification process (KYC)
- Processing deposits, withdrawals, and other financial transactions
- Providing gaming and betting services without interruption
- Awarding bonuses, promotions, and VIP rewards
2.2 Security and Protection
- Preventing unauthorized access to accounts
- Detecting and preventing fraud, money laundering, and other illegal activities
- Effectively managing responsible gaming tools
- Maintaining SSL encryption and other security protocols
2.3 Communication and Support
- Providing customer support via live chat and email
- Sending important notifications related to your account
- Sending transaction confirmation messages
- Sharing relevant promotional information with your consent
2.4 Service Improvement and Analysis
- Monitoring and improving site performance
- Further personalizing the user experience
- Developing new products and services
- Analyzing overall usage patterns
Information Sharing and Disclosure
ace44 never sells your personal information. However, information may be shared with third parties in the following limited circumstances:
3.1 Service Provider Partners
We work with trusted third-party service providers for payment processing (bKash, Nagad, Rocket), identity verification, fraud prevention, and technical infrastructure management. These partners are given access only to the information necessary to provide their specific services and operate under strict confidentiality agreements.
3.2 Legal Obligations
We may be required to disclose information in order to comply with applicable law or as part of a valid legal process (such as a court order or government investigation).
3.3 Business Restructuring
In the event of any merger, acquisition, or transfer of assets in ace44's business operations, your information may be transferred to the new entity — however, the protections of this policy will continue to apply.
ace44 never sells or rents your information to third parties for marketing or advertising purposes.
Cookies and Tracking Technologies
The ace44.cam website uses cookies and similar tracking technologies to operate smoothly.
4.1 Types of Cookies
- Essential cookies: Essential for maintaining login sessions, security verification, and the basic functionality of the site.
- Functionality cookies: Used to remember your preferences and settings.
- Analytics cookies: Used to understand site usage patterns and improve performance.
4.2 Cookie Controls
You can control or disable cookies from your browser settings. However, please note that disabling essential cookies may cause some core features of the site to not work properly.
Data Protection and Security
ace44 uses industry-leading security technology to protect your personal information.
5.1 Technical Security Measures
- SSL (Secure Sockets Layer) encryption — all data transmitted on the site is encrypted
- Use of advanced hashing algorithms for password storage
- Automated monitoring systems for detecting suspicious activity
- Regular security audits and vulnerability assessments
- Data-level access controls and adherence to the principle of least privilege
5.2 Administrative Safeguards
- Only authorized personnel are permitted to access personal information
- Staff receive regular training on data protection
- Third-party partners are kept under strict confidentiality agreements
5.3 Response to Data Breaches
In the event of any data breach, ace44 will notify affected users as quickly as possible and take the necessary steps to bring the situation under control.
Data Retention Period
ace44 retains your personal information only for as long as it is necessary or required by law.
- Active account information: for the entire period the account remains active
- Financial transaction records: for the applicable period to meet legal requirements
- KYC verification documents: for the period determined by regulatory requirements
- After account closure: for a specified period in compliance with applicable laws and regulations
Once the retention period has ended, your information will be securely deleted or anonymized.
Your Rights
As a user of ace44, you have the following rights:
7.1 Right of Access
You have the right to request a copy of the information stored about you at ace44 at any time. This request can be made via live chat or email.
7.2 Right to Rectification
If there is any incorrect or outdated information in your profile, you may request that the ace44 support team correct it.
7.3 Right to Request Deletion
In certain circumstances you may request the deletion of your personal information. However, some information may need to be retained due to legal or regulatory obligations.
7.4 Withdrawal from Marketing Communications
You can easily unsubscribe from any promotional emails or notifications. However, it is not possible to stop important notifications related to transactions and your account.
7.5 Submitting a Complaint
If you have any concerns about your privacy rights, please contact the ace44 support team. We will endeavor to resolve your complaint within a reasonable time.
Protection of Children and Minors
ace44 is a platform strictly operated for persons aged 21 or above. We do not knowingly collect information from any person under the age of 21.
An age verification process is followed at the time of registration. If we become aware that a minor is using ace44, their account will be closed immediately and all related information will be deleted.
International Data Transfers
As ace44 is an online platform, your information may be processed or stored on servers located outside Bangladesh. For any such international transfer, we ensure that the standards of protection described in this policy are maintained.
For data transfers, we apply appropriate contractual safeguards, encryption, and other technical measures.
Third-Party Services & Links
ace44 platform includes content from various game providers such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, Microgaming, Ezugi, and NetEnt. These game providers have their own privacy policies, and ace44 is not responsible for their data collection practices.
Payment processors such as bKash, Nagad, and Rocket have their own privacy policies, which can be found on their respective websites.
Changes to the Policy
ace44 may update this privacy policy from time to time. We will notify you of any significant changes via your registered email or through a notice on the site.
Continued use of the site after any changes will be considered your acceptance of the updated policy. You are therefore advised to visit this page regularly.
The "Last Updated" date at the top of the policy always reflects the date of the most recent change.
Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact the ace44 support team.